Jobs in India
- Promoted
Customer Success Associate
Crio.DoBangalore, Karnataka, India
Finance Assistant (India)
TurnPoint TechnologyBengaluru, IN- Promoted
MS Dynamics 365 Consultant - Power Automate
FernHConsultancyBangalore
Specialist Quality (Monetary Loss Prevention)
Etraveli GroupMumbai, MH, IN- Promoted
Security Consultant - ISMS
Info Origin IncNagpur
Bidding Specialist
BlackStone eITIN- Promoted
Power Platform Specialist
ZyoinGurgaon
Fusion Projects Functional Consultant
RaremindsHyderabad, TG, in
Sales Officer
Exponent EnergyElectronic City, KA, IN
Manpower Mobilization Coordinator & On-boarding Specialist (Saudi Arabia)
Eram TalentKochi, KL, IN![Trainee [WordPress]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=green-professionals-de-ats&empname=AddWeb%20Solution%20Pvt%20Ltd){kind=logo}
Trainee [WordPress]
AddWeb Solution Pvt LtdAhmedabad, GJ, in
Air-Hostess / Cabin crew || Male / Female
konrad integratedNagpur, MH, in- Promoted
Medical Representative (MR)
Clini Launch Research InstituteMangaluru, Karnataka, India- Promoted
BFSI Recruiter - Work From Home
Abacus ConsultantsAnywhere in India- Promoted
CDP Specialist - Adobe Experience Platform
taggedGurugram
Service Planner - Baddi
Rentokil InitialBaddi, HP, IN- Promoted
Tech Mahindra - Coupa Consultant
Tech Mahindra Ltd.India
Associate - Semi Voice Process
LaundryheapBengaluru, KA, IN
Accounts and Finance Specialist
N Consulting Ltdchennai, tamilnadu, India
Sales Co-Ordinator / Assistant - Back office
Mactech Engineers Pvt LtdChennai, TN, inCustomer Success Associate
Crio.DoBangalore, Karnataka, IndiaKey Responsibilities :
Primary Point of Contact (SPOC) : Serve as the main liaison for over 200+ users, providing assistance, managing queries, and ensuring smooth communication.
Daily Communication : Handle 100+ calls daily to track user progress, provide updates, and resolve any concerns or issues. Maintain consistent touchpoints to ensure users are aligned with expectations.
Cross-Functional Collaboration : Work closely with multiple teams to coordinate activities and deliverables. Foster effective communication and collaboration across different departments to ensure user needs are met.
KPI & Performance Management : Ensure the achievement of key performance indicators (KPIs), including monitoring user progress and improving the user experience. Track and report on user Net Promoter Score (NPS) to measure satisfaction and identify areas for improvement.
Issue Resolution : Proactively address and resolve any user-related issues or challenges, ensuring timely escalation where necessary.
Progress Tracking : Regularly monitor user progress and ensure that all goals and milestones are being met. Provide actionable feedback to users based on progress assessments. Reporting & Feedback : Compile and share reports on user progress, satisfaction (NPS), and overall performance with stakeholders. Use insights from daily touchpoints to continuously improve the user experience.
Customer-Centric Approach : Maintain a strong focus on the needs and satisfaction of users, ensuring their experience is as seamless and positive as possible.
Continuous Improvement : Identify opportunities for process improvements to enhance user experience, operational efficiency, and service quality.
Good to Have :
Proficiency in handling data and reports using tools like MS Excel.
Basic understanding of programming.
Minimum 1 year of experience in customer handling / customer support.
Good knowledge of Excel, Google Sheets, Google Workspace, problem-solving, and email drafting.