About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details : https : / / www.rentokil-pestcontrolindia.com
About the Role :
- The role is responsible to identify, source and secure both long term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
- The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities :
Business Development (Sales)
Get business as per the approved business plan of the branchResponsible for sales promotion activities in the assigned territoryEnsure all Sales KPIs are achieved month on monthIdentify and follow-up with prospective customers and respond to enquiry calls within specific time periodMaximise conversion of enquiries into ordersEnsure renewals in line with Company ExpectationsKeep a close eye on the developments & business opportunities in the assigned territoryPrepare MPG and ensure it’s updated regularlyCustomer Service
Ensure the quality of service deliveryMaintain good liaison with the customersPrepare reports & submit the same on time to the customersAttend to complaints & participate in logically concluding them along with Operations and Back office whenever requiredConduct detailed inspection & SRA at client's sitePrepare quotations for the customers through the systemGive report of customer feedback to the Branch Manager and collection of Appreciation Letter from RBU / CBU customersSet correct Customer expectations with respect to the pest managementEnsure that the correct information of the customer like, email address, 2 contact numbers & address with landmark are capturedSell the visits as per iCABS frequencies so that the Annual Template Calendars can be set for timely service delivery by the service plannersShare & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service deliveryEnsure all the sales are delivered after being visible in iCABS for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be give to planners to execute the services.Service Scheduling is done in consultation with Service Planners. No commitment to customer on service schedulingAdministration & Accounts
Ensure timely submission of invoices & getting the necessary acknowledgements wherever necessaryFollow-up for the timely and correct invoicing by the back officeShare the costings and customer expectation with operations before service deliveryEnsure all the collections gets deposited to back office within 24 hoursReview daily collection & billing with back office departmentMaintaining Systems and MIS
Ensure the required systems related to sales are updated on timely basis.Prepare Daily and Monthly Sales ReportMaintain Database of customersKey Result Areas :
Business Development (Sales)Develop new business opportunities & Upselling OpportunitiesRenewals (if assigned)Calls / Survey / Quotations / PDSA as per Regional planCollection & DSOCustomer ServiceTimely Invoice SubmissionRole Type / Key working relationships :
Field Sales - Individual Contributor RoleExternal team- Customers and Customer representativeInternal team- ABM / BM, Operations & Sales Colleagues, PlannersRequirements
Competencies (Skills essential to the role) :
Good Interpersonal & Networking SkillsAbility to communicate effectivelyAbility to negotiate with the clientsAbility to achieve targetsComputer SkillsEducational Qualification / Other Requirement :
Any Graduate (Any stream)Freshers with good sales knowledge can applyCandidates with field sales experience are preferredBenefits
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in :SafetyIntegrityInnovationLearning & DevelopmentOpen & TransparentPerformance OrientationMonthly Performance Based IncentivesDEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.