GSA FRONT OFFICE

Job Description

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out.

• Greet guests warmly and provide a seamless check-in and check-out process
• Respond promptly and efficiently to guest inquiries and requests
• Handle guest accounts and process payments accurately
• Promote hotel facilities and services, identifying opportunities for upselling
• Maintain high standards of customer service at the front desk
• Collaborate with other departments to ensure guest satisfaction
• Manage day-to-day front office operations
• Address and resolve guest concerns in a professional and timely manner
• Ensure the lobby and front desk areas are clean and presentable at all times
• Stay informed about local attractions and events to assist guests with recommendations

Qualifications