Ad Operations Team Lead

Function : CS → AdOps → AdOps Team Lead

As an Ad Ops Team Lead for AdPushup, you are the strongest technical advocate in this organisation. Your role will primarily involve account optimisation & technical troubleshooting, team management, and client success. You will create a knowledge base and design a system to ensure the fulfilment of AdOps Team Members' requirements, in the fastest way possible.

Responsibilities :

• Lead and mentor the AdOps team to ensure high performance, skill growth, and alignment with team goals
• Oversee management and optimization of GAM (DFP), Header Bidding, and tag-based demand partners to improve yield.
• Monitor and analyze ad performance, testing regularly to drive optimization opportunities.
• Ensure timely resolution of client issues, managing escalations and maintaining high satisfaction.
• Develop and maintain internal resources (e.g., knowledge base, canned responses) to improve support efficiency.
• Collaborate cross-functionally with product, sales, and engineering teams to address issues and deliver solutions.
• Track team KPIs and customer success metrics, providing regular performance updates to leadership.
• Define, monitor, and review team OKRs to drive accountability and process improvements.
• Support team members’ career growth, manage performance, and maintain high team motivation through regular 1 : 1s and transparent communication.

Must-Have Qualifications

Understanding of HTML, JavaScript, and CSS for ad tag troubleshooting

Proficient in using Chrome Developer Tools for debugging ad delivery issues

Preferred Qualifications