Customer Service Advisor - UAE National

Job Title :

Customer Service Advisor - UAE National

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions / Core Responsibilities

• Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate.
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in Outbound calling programs and other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform customer transactions accurately and in an efficient manner.

Required Education, Skills and Qualifications

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location :

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements : Time Type :

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Locations - Location

ARE Dubai - Property# BCB2 515, Dubai CommerCity