Technical Support Engineer

Key Responsibilities

• Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.
• Perform

incident diagnosis

resolution

escalation

for issues related to Java backend, Angular front-end, or Electron-based desktop clients.

microservices-based environments

root cause analysis (RCA)

for recurring issues and document preventive actions.

Application Support

ideally in a 24x7 environment.

Java-based applications

JVM, logs, API behavior).

Angular

v8+) and

Electron JS

based front-end troubleshooting.

Microservices architecture

and containerized environments (Docker / Kubernetes).

monitoring tools

e.G., Prometheus, Grafana, AppDynamics, Splunk, ELK).

JIRA, Git

and CI / CD pipeline logs for issue correlation.

Windows and Linux OS

for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders