Key Responsibilities
incident diagnosis
resolution
escalation
for issues related to Java backend, Angular front-end, or Electron-based desktop clients.
microservices-based environments
root cause analysis (RCA)
for recurring issues and document preventive actions.
Application Support
ideally in a 24x7 environment.
Java-based applications
JVM, logs, API behavior).
Angular
v8+) and
Electron JS
based front-end troubleshooting.
Microservices architecture
and containerized environments (Docker / Kubernetes).
monitoring tools
e.G., Prometheus, Grafana, AppDynamics, Splunk, ELK).
JIRA, Git
and CI / CD pipeline logs for issue correlation.
Windows and Linux OS
for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders
Technical Support Engineer • India