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Technical Support Engineer

Technical Support Engineer

AscendionIndia
6 days ago
Job description

Key Responsibilities

  • Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.
  • Perform

incident diagnosis

resolution

escalation

for issues related to Java backend, Angular front-end, or Electron-based desktop clients.

  • Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.
  • Analyze logs, service communications, and API behavior across
  • microservices-based environments

  • Conduct
  • root cause analysis (RCA)

    for recurring issues and document preventive actions.

  • Assist in deployments, smoke testing, and validation during release windows.
  • Maintain knowledge base with standard operating procedures and known error resolutions.
  • Participate in on-call rotation and support extended hours when required. Required Skills & Qualifications
  • 3–6 years of experience in
  • Application Support

    ideally in a 24x7 environment.

  • Strong debugging and triaging experience in
  • Java-based applications

    JVM, logs, API behavior).

  • Working knowledge of
  • Angular

    v8+) and

    Electron JS

    based front-end troubleshooting.

  • Understanding of
  • Microservices architecture

    and containerized environments (Docker / Kubernetes).

  • Proficiency in reading application logs, tracing issues across services / APIs.
  • Familiarity with
  • monitoring tools

    e.G., Prometheus, Grafana, AppDynamics, Splunk, ELK).

  • Experience with
  • JIRA, Git

    and CI / CD pipeline logs for issue correlation.

  • Exposure to
  • Windows and Linux OS

    for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders

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