Production Support Analyst

Description

What would you accomplish as a Production Support Analyst?

As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative measures, you’ll safeguard the integrity of services while continuously driving improvement.

A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.

You will be a member of a critical team who -

• Application Support : Ensuring that deployed applications function correctly and efficiently.
• Incident & Problem Management : Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
• Release & Change Management : Supporting testing and overseeing the release process for production fixes and changes.
• Service Transition : Facilitating smooth transitions from project support to production support for all changes.
• Service Level Management : Assisting Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations.

The responsibilities will include :

Experience required

What we are looking for :

Experience preferred

Beneficial but not essential.

For advertising : Opportunities

What we offer :

For advertising : inclusion