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L2 Production Support Lead - Ticketing System
LIGHTFOREST TECHNOLOGIES LLPGurgaon30+ days ago
Job descriptionTeam handling, shift planning. Good communication, Customer handling & convincing skills. Expertise in Ticketing tool & Reports. Experience with JIRA. Good SQL knowledge API knowledge, Incident management, Server understanding, Log and root cause analysis. Troubleshooting and analysis skills. Basic understanding of SDLC / Development life cycle. Prior good experience of L2 Support / Lead. Good experience with Excel, Reports, Data handling & basic ETL understanding etc. Fair understanding of Dev / Application environment.
Do you want to work with a team of the world's top supply chain & logistics experts with a laser focus on helping organizations scale up their business profitability ?
At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently.
Role :
- L2 Production Support, Tickets handling & monitoring.
- Root cause analysis, troubleshooting & resolution.
- Communication & coordination with stakeholders & Teams.
- Proactive in planning and resolution.
- Flexible & quickly adapt to project requirements.
- Quick Learner.
Must Have Skills :
ref : hirist.tech)
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Lead Production Support • Gurgaon
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