Client Services Manager

FleishmanHillard part of Omnicom Group is hiring for an Account Manager

Location : Mumbai - BKC

Experience : 4 - 6 years

Industry : Public Relations

Sector : Automobile

About FleishmanHillard

FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more

• FleishmanHillard was named 2021, 2022 and 2023
• Campaign Global PR Agency of the Year; 2023
• ICCO Large Agency of the Year – The Americas; 2022 and 2023
• PRWeek U.S. Agency of the Year; 2022 and 2023
• PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
• Campaign US PR Agency of the Year; 2021
• PRovoke APAC Consultancy of the Year; and 2021
• PRWeek UK Large Consultancy of the Year.

FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.

Visit us at www.fleishmanhillard.com

About Omnicom PR Group (OPRG)

Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE : OMC). www.TeamOPRG.com .

FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.

Key Qualifications

Knowledge & expertise :

Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services

Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel

Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback

Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues

Knows relevant external stakeholders, has developed industry contacts and is building a peer network

Actively build positive relations with client contact

Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients

Strategically leads social programs in conjunction with digital team

Proactively identify and manage potential client issues and crisis, alongside senior team lead

Client services :

Plays a central role in planning work that addresses client’s goals, objectives and priorities

Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration

Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients

Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach

Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan

Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required

Successfully initiates and builds trusted client relationships over the long-term

Strategy & creativity :

Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward

Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients

Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor

Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis

Business development :

Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings

Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision

Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action

Maintains a relevant professional online profile & participates in relevant social channels

Begins to lead implementation and execution for marking activities

Operations & administration :

Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues

Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service

Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate

Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision

People management :

Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts

Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture

Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives

Plays an active role in the performance review process

Proactively engages with colleagues in international OPRG / other network agency offices and seeks to build networks. Follows developments of sectors and practices globally

Contributes to the professional development of the junior executives via coaching and mentoring

Develops and shares best practice with colleagues

Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm

Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)

Interested candidates kindly share your updated resume to mansi.mehta@fleishman.com