Client Services Project Manager

It's fun to work at a company where people truly believe in what they are doing!

It's fun to work at a company where people truly believe in what they are doing!

About the Job :

This is a full-time hybrid role for an eDiscovery Project Manager at Epiq in Hyderabad, with some flexibility for remote work. This role will be responsible for making sure the client receives world class service through day-to-day execution of multiple eDiscovery projects with clear direction on the deliverables, managing deadlines and consulting the client with workflows across several stages of the EDRM Model.

Essential Job Responsibilities

• Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.
• Host client kick-off calls and take lead on internal project workflow discussions.
• Obtain, examine, and prepare client data for Intake.
• Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.
• Submit work requests to coordinate data ingestion and deliver reports to clients.
• Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.
• Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving / deletion), creation of layouts / views / fields / choices / highlighting, creation, and execution of STRs, creation and management of batch sets, reporting, creating, and delivering productions.
• Assist in troubleshooting and resolving any client issues with delivered or hosted data.
• Conduct the invoice review each month to validate client invoices before being delivered to the client.
• Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.

Required qualifications :

To be considered for this role, you must meet the below requirements.

Preferred qualifications

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through-

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiqs policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individuals race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiqs policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Epiq will take affirmative action for minorities, women, covered veterans, and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Locations : IND-Hyderabad-Sohini Tech Park, 3rd Floor, Financial District, India