Collections_ OTC

Customer Payment Follow-Up :

Contact customers via phone, email, or written correspondence to collect overdue payments and outstanding invoices.

Maintain regular follow-up with customers to resolve any payment issues and ensure timely collection.

Document all communications with customers regarding payment status, issues, or resolutions.

Account Management :

Monitor accounts for payment delays and identify accounts that need immediate attention.

Review aging reports to prioritize and manage collections based on the age of the debt.

Update and maintain accurate records in the system for each customer account.

Dispute Resolution :

Investigate and resolve billing disputes, working closely with internal teams (sales, billing, customer service) to resolve issues effectively.

Ensure that customer concerns are addressed promptly and professionally to avoid delays in payment.

Payment Negotiation & Arrangements :

Negotiate payment terms, payment plans, or settlements for overdue accounts, while ensuring alignment with company policies.

Process and document any agreed-upon payment arrangements or adjustments.

Reporting & Documentation :

Generate and maintain daily, weekly, or monthly reports on collection activities, outstanding balances, and payment progress.

Provide accurate and timely information on aging accounts to management and other stakeholders.

Collaboration & Communication :

Work closely with the sales, billing, and finance teams to ensure alignment on customer accounts, payment terms, and dispute resolutions.

Ensure the collections process is conducted professionally, maintaining strong customer relationships while also protecting the company's financial interests.

Customer Service :

Maintain a high level of professionalism when interacting with customers, ensuring that inquiries are handled promptly and courteously.

Act as a point of contact for customers seeking clarification on payment status or accounts.

WFO / WFH - Hybrid Model

Work Timings 12.00 PM to 9.30 PM