Analyst OTC Collections

Years of experience - 2 yrs

Managed Accounts Receivables (Collections, Cash / Payment Application) for a portfolio spanning from 2015 to 2022, serving as a Senior Specialist. Prepared and issued consolidated customer outstanding statements of accounts and ensured timely completion of customer account reconciliations. Facilitated efficient follow-up with customers through calls and emails, resulting in improved collection timelines and reduction in overdue / outstanding payments. Conducted thorough reconciliation of accounts, ensuring accurate posting of all unapplied payments on customer accounts. Maintained and reconciled the Accounts Receivable Ledger, bank accounts, and customer accounts, ensuring accuracy and compliance. Implemented on-account reduction and process cleanup activities for the portfolios, leading to improved overall efficiency. Resolved disputes in coordination with CS / Sales / OPS teams, contributing to enhanced customer satisfaction and retention. Monitored non-payment customers and analyzed ageing details, effectively implementing dunning policies as per standard procedures. Executed month-end activities and procedures accurately and within specified timelines. Ensured strict adherence to compliance policies, guidelines, and regulations, safeguarding the organization against potential risks. Played an active role in training new team members and contributed to knowledge sharing within the team. Created and published dashboard reports, conducted data analysis, and prepared weekly and monthly MIS reports, thereby facilitating informed decision-making and optimizing team performance. Demonstrated a proactive approach within the team, consistently identifying and sharing innovative ideas to enhance customer service and client deliverables.

Locations - Pune Tech Park One