Customer Support Specialist (Remote)

Airblack : Building India's largest outcome-focused skilling brand

Airblack is India's largest online skilling academy, helping people become micro-entrepreneurs or get flexible opportunities through innovative do-it-together (DIT) courses. In two years, Airblack's beauty academy has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers. We have also forayed into hospitality and culinary and helped over 500 bakers launch a baking business with our Certified Professional Baking Course Airblack is backed by marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund, Better Capital, and Mars Shot VC. More recently, we have been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the Forbes Asia 100 To Watch 2024 list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.

What would you be doing?

• Provide expert counseling to prospective students about Airblack's makeup and beauty courses, helping them choose the right programs based on their career aspirations.
• Create and maintain a detailed list of potential prospects to target and engage with.
• Contact 150 to 200 candidates daily through calls, emails, or other communication methods to generate interest and qualify leads.
• Develop and manage a pipeline of prospects by maintaining effective communication and conducting regular follow-ups to drive conversions.
• Work closely with the sales team to ensure a smooth transition of qualified leads, sharing insights and updates for a seamless handover.

What makes you a suitable candidate?

Compensation Benefits : 2 LPA-2.6 LPA

Why should you join Airblack?

Empowering Entrepreneurs : We cultivate a culture of entrepreneurship where individuals are employees and owners of their work.

Drive for Success : Embrace challenges head-on, applying your skills and expertise to accomplish tasks precisely and excellently.

Thriving Market Opportunity : Join us on an exhilarating journey as we pioneer India's inaugural platform for passion skills, offering a unique and vibrant market to shape and build upon.

Work with a stellar team : Great missions require great people - and we are fortunate to have some of the smartest and nicest people support us in our journey.

Our dream team comprises ex-entrepreneurs, VCs, and operators from places such as Goldman Sachs, Paytm, Oyo, Bain & Co., BCG, Urban Company, top IITs, IIMs, and universities such as DU and NIFT