Dynamics CRM Architect - Power Platform

Job Title : Dynamics CRM Architect.

Location : : 10- 15 Years.

Job Summary :

We are seeking a Dynamics CRM Architect with deep experience in Microsoft Dynamics 365 CRM and the Power Platform.

The candidate must bring strong technical expertise in Customer Service Omnichannel, especially in Voice and Telephony integrations, alongside hands-on proficiency in Azure Logic Apps.

This role requires a leader who can drive end-to-end solution architecture, development, and deployment of CRM systems, while also mentoring developers and working closely with business and IT stakeholders.

Strong communication skills, solution ownership, and a consultative mindset are essential for success in this high-impact client-facing role.

Mandatory Skills :

• Microsoft Dynamics 365 CRM (7+ years hands-on development).
• Customer Service Omnichannel setup and integration (Voice / Telephony Channel MUST).
• Logic Apps (Azure Logic Apps experience).
• C# with strong Object-Oriented Programming & Domain-Driven Design.
• Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages.
• Microsoft Dataverse.
• Dynamics 365 Customization : Plugins, Custom Workflows, Custom APIs.
• SQL Server Integration Services (SSIS).
• Dynamics 365 Technical Architecture Design.
• Excellent Communication Skills (English written & spoken).
• Proven experience in 45 full-cycle CRM implementations.

Good To Have Skills :

Key Responsibilities :

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