Reservation Manager - Hospitality

Overview :   A Holiday Homes & Villas Hospitality Group, with a growing portfolio of 30+ premium villas across North Goa, is seeking a dynamic Reservations Manager. This role is ideal for a performance- oriented professional with a strong grasp of booking operations, revenue optimization, and OTA distribution strategies. The position focuses on delivering curated, high-end travel experiences to guests seeking privacy, comfort, and personalized service — with a clear emphasis on data-driven decision-making and achieving key performance indicators (KPIs). Job Responsibilities : Revenue Management : Design and implement dynamic pricing strategies to maximize occupancy and revenue across all villas. Analyze market trends, competitor rates, and booking patterns to optimize rate structures. Manage and update inventory, availability, and rate parity across all distribution channels.  Monitor and report on key revenue KPIs : ADR (Average Daily Rate), RevPAR (Revenue per Available Room), Occupancy %, and LOS (Length of Stay) — with action plans for improvement. OTA Management : Manage and continuously improve listings on major OTA platforms (Airbnb, Booking.com, MakeMyTrip, etc.) for maximum visibility and booking conversions. Build strong relationships with OTA account managers to secure visibility campaigns, deals, and promotions. Ensure all listings are high-quality, up-to-date, and SEO-optimized with compelling descriptions and images. Track and analyze OTA performance metrics such as listing score, search visibility, and conversion rate. Sales & Distribution : Drive direct bookings through offline travel agents, corporate clients, influencers, and repeat customers. Develop seasonal and promotional offers to boost villa occupancy in both peak and off- peak seasons. Generate and manage B2B relationships to tap into new markets and channels (travel agents, event planners, etc.). Follow up on leads with urgency, track conversion rates, and strive for high inquiry-to-booking conversion ratios. Reporting & Strategy :   Prepare weekly / monthly reports on sales performance, revenue trends, and forecasting. Collaborate with the Marketing Team to align on demand generation strategies and seasonal campaigns. Contribute to annual planning, budgeting, and target-setting based on past KPIs and market forecasts. Job Requirements : Educational Qualification : Graduate or equivalent. 4–8 years of combined experience in sales and revenue management within the hospitality or short-term rental space (Hospitality / Online Travel Agencies / Villas). Demonstrated success in improving occupancy rates, ADR, and conversion ratios using a strategic, KPI-focused approach. Deep understanding of OTA platforms, revenue optimization, and hospitality sales techniques. Excellent communication, negotiation, and relationship-building skills. Familiarity with the Goa tourism market is a strong advantage. Ability to work independently and drive results. Why Join the company? Be part of a fast-scaling, luxury vacation brand redefining stays in Goa. Manage a premium portfolio of villas with strong guest satisfaction and repeat business. Opportunity to grow with the company and lead strategic initiatives. Competitive compensation + incentive-based bonuses + accommodation + other perks. Chill Work Culture – Casual vibes, open minds, and fresh ideas. Swap the cubicle for coconut trees and coastal breeze — welcome to Goa!! Salary + Accommodation + other perks and benefits. Location – North Goa