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Hotel Reservation Manager (Kasauli)

Woodsforce SolutionsKasauli, Himachal Pradesh, India

27 days ago

Job description

Hiring for Luxurious Resort for Kasauli location

Job Title : - Hotel Reservation Manager (MALE)

Location - Kasauli, Himachal

Salary + Food and accommodation

Experience - 2-3 years

Job Overview

We are seeking a dedicated Hotel Reservation Manager (Front Desk Executive) for our esteemed hospitality clients located in Kasauli. This is a full-time position requiring 2 to 3 years of work experience. As a key contact point for guests and internal departments, the coordinator will manage reservations and deliver exemplary customer service, focusing on seamless and efficient operations.

Qualifications and Skills

Demonstrated skills in customer service, ensuring guests receive exceptional assistance and support at all times.
Excellent communication abilities, both verbal and written, to interact effectively with guests and colleagues.
Keen attention to detail to ensure accuracy in reservations and guest information management.
Competence in problem-solving, addressing guest inquiries and issues promptly and efficiently.
Basic computer skills for operating reservation systems and managing electronic communications.
Ability to multitask without compromising quality or performance, ensuring all tasks are completed to standard.

Roles and Responsibilities

Process hotel reservations through phone, email, OTAs and other communication channels, ensuring accuracy and completeness.

Collaborate with hotel management and staff to secure reservations, allocate rooms, and coordinate guest services.

Manage guest inquiries, modifications, and cancellations while adhering to the hotel's policies and procedures.

Provide personalized assistance and information about hotel facilities, services, and local attractions.

Maintain an organized database of reservations and guest profiles, updating information as needed.

Work closely with the team to ensure that guest expectations and satisfaction levels are consistently met.

Identify opportunities for up selling to enhance the guest experience while maximizing revenue.

Report on reservation trends and feedback to management to support decision-making and improve services.

If interested please call / whatsapp - 94676-23088 or mail your resume at info@woodsforce.com

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Manager Manager • Kasauli, Himachal Pradesh, India