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Manager.Product.AsterDigitalHealth–IndiaCorporate
Aster DM HealthcareBANGALORE METROPOLITAN AREA, KARNATAKA, India16 days ago
Job descriptionProduct team to relay business feedback and prioritize platform improvements. Growth & Marketing team to co-execute campaigns and retention strategies. Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment. Ensure seamless aggregator model execution across central warehouse and store-level fulfillment. Support Aster Pharmacy in building ePharma-aligned operations : inventory planning, SLA tracking, delivery workflows, and customer support readiness. Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency. Monitor compliance for digital prescription validation, returns, and expiry handling. Ensure end-to-end operational readiness for digital pharmacy services. Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion. Lead day-to-day issue resolution and escalation management. Maintain dashboards and business reports for GMV, retention, returns, and product availability. Present actionable insights to senior leadership for course correction and scale-up. Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for ePharma Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical – Delivery, logistics, and execution excellence. Aster Digital Health : Product, Marketing, and Leadership teams Aster Retail Pharmacy : Operations, Warehousing, Delivery External Vendors : Tech partners, last-mile delivery partners Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus 3–5 years of experience in eCommerce, healthcare, or pharmacy operations Familiarity with digital platforms and aggregator fulfillment models Strong coordination and project management skills Ability to work cross-functionally and align multiple teams Analytical, process-driven, and execution-focused Excellent communication and stakeholder engagement
Why This Role Matters :
This role plays a pivotal part in shaping the future of Aster’s ePharma offering—ensuring business maturity, seamless retail integration, and a superior digital experience for consumers. By enabling strong collaboration across Aster Retail, the ADH product and marketing teams, and external partners, this role will directly influence access to affordable, timely medicines at scale.
Key Responsibilities
Business Ownership & Growth Enablement
- Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement.
- Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical
- Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability).
- Coordinate launch and scale-up of bundled offerings (., chronic care kits, wellness packs).
Stakeholder Collaboration : Work closely with
Retail Pharmacy Coordination & Enablement
Operational Alignment & Execution Excellence
Performance Reporting & Insights
Key Performance Indicators (KPIs)
Key Stakeholders
Requirements
Education & Experience
Skills & Competencies
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Manager.Product.AsterDigitalHealth–IndiaCorporate • BANGALORE METROPOLITAN AREA, KARNATAKA, India
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