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Order Management Specialist - SAP ERP Module

Order Management Specialist - SAP ERP Module

UPNOTCH CONSULTINNGBangalore
24 days ago
Job description

Job Description : Overview :

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results. Effectively communicate with field sales, internal departments (Planning, Finance, Collections, Sales, PLM & warehouse )to keep everyone up to date on the status of the sales orders throughout the life cycle of the orders.

Responsibilities :

  • Entering and processing customer orders accurately and efficiently, including managing order modifications, returns, and exchanges.
  • Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience via phone and or email
  • Monitoring order statuses and communicating updates to customers, ensuring timely fulfillment of orders.
  • Working with sales, warehouse, and other internal teams to ensure accurate and timely order processing.
  • Investigating and resolving customer issues related to orders, shipments, and returns.
  • Assisting in inventory control and management to ensure adequate stock levels.
  • Contributing to process improvement initiatives to enhance efficiency and customer satisfaction.
  • Ability to analyze customer issues, identify root causes, and propose solutions.
  • Create 3rd party B2B PO's when required
  • Run daily open order reports and follow up with open actions
  • Learn the company policy and procedures for all orders submitted

Requirements and Qualifications :

  • Strong interpersonal skills, including the ability to influence others and establish credibility with key stakeholders
  • Excellent oral and written communication skills
  • Preferred candidates will have SAP (ERP) experience & Strong understanding of order management systems.
  • Ability to work in a fast-paced environment.
  • Customer focused and detail-oriented / Ability to multitask and prioritize tasks.
  • Proven time management and organizational skills
  • Experience with Microsoft Office (Excel, Outlook, Word)
  • Ability to problem solve
  • Understanding of order management processes, supply chain logistics, and related industry standards.
  • Ability to make sound decisions and recommendations
  • Work independently with limited supervision and as part of a team
  • Hours of Coverage :

  • 8 am EST - 5pm PST - North American coverage. This role may require overtime and or weekend support
  • ref : hirist.tech)

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    Order Management Specialist • Bangalore

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