Service Desk Sr. Analyst L2

What success looks like in this role :

Who we are :

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services, and Commercial markets. For more information, visit www.unisys.com .

• Our Vision : Enhancing peoples lives through secure, reliable advanced technology.
• Our Core Beliefs :

Curiosity : We embrace the unknown and continuous learning.

Position Overview :

Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and / or applications for customers and / or employees. Answers more complex questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Fully qualified and experienced. Typically provides technical support for internal and external customers. Escalates complex problems to a higher level of expertise within the organization.

Key Responsibilities / Outcomes :

You will be successful in this role if you have :

Key Qualifications :

Core Competencies :

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free : 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys EEO commitment here .

Locations : Hyderabad - DLF Cyber City