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Social Media Accounts Manager

Social Media Accounts Manager

SnaphuntNavi Mumbai, India
30+ days ago
Job description

The Offer

  • Leadership Role
  • Fantastic work culture
  • Opportunity to make a positive impact

The Job

Role Overview

As a Social Media Accounts Manager , you will own client accounts. Your role will involve onboarding clients, managing social media strategies, ensuring high-quality deliverables, and leading a team of Social Media Executives. You’ll be responsible for driving measurable results while maintaining excellent client relationships.

Key Responsibilities :

1. Client Onboarding & Account Ownership

  • Develop and maintain strong client relationships to ensure long-term satisfaction and retention.
  • Conduct orientation sessions with new clients to understand their goals, challenges, and expectations.
  • Explain agency processes and set realistic expectations for deliverables, quality, and scope of work.
  • Facilitate smooth onboarding by gathering all necessary information and resources, including social media account accesses.
  • Input client data and project information into AI systems for optimisation and analysis.
  • 2. Project Management & Client Communication

  • Collaborate with internal teams (content, design) to align deliverables with client goals.
  • Conduct weekly client meetings to discuss progress, challenges, and strategies.
  • Develop target audience strategies, map demographics, and propose innovative campaign ideas.
  • Ensure all creative outputs meet quality standards and align with client expectations.
  • Review the work of Social Media Executives and provide constructive feedback.
  • Conduct competitor analysis and monitor trends to identify growth opportunities.
  • Leverage AI tools to ideate and optimise campaigns effectively.
  • 3. Reporting & Feedback

  • Prepare monthly progress reports for clients, highlighting :
  • Achievements
  • Areas for improvement
  • Future milestones
  • Use insights from client reports to make data-driven recommendations for future campaigns.
  • 4. Team Management

  • Supervise and mentor 2-3 Social Media Executives.
  • Monitor team performance to ensure productivity, quality, and adherence to deadlines.
  • Conduct regular performance reviews and identify areas for professional growth.
  • Act as a point of escalation for team or client issues.
  • The Profile

    Key Skills & Qualifications :

  • Proven experience in social media management or account handling (minimum 3-4 years).
  • Strong understanding of social media platforms, trends, and analytics tools.
  • Excellent project management and communication skills.
  • Knowledge of AI tools and their application in social media strategies.
  • Strong leadership and team management abilities.
  • Analytical mindset with a passion for innovation and problem-solving.
  • The Employer

    Our client is a digital communication agency that provides creative, strategic and fresh solutions to the brands to helps them achieve their business and marketing objective.

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    Social Media Manager • Navi Mumbai, India

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