Senior Analyst, Vendor Assurance and Compliance

Gurugram, Haryana, IndiaSafety & SupportID : 5035

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device.We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution.

You will be reporting to the Trust & Safety India Operations Manager and assist with overseeing and managing the operational and compliance controls for outsourced Trust & Safety BPO partners. Working with multiple geographically and functionally diverse partners, you will implement and uphold consistent controls within each BPO. You will provide guidance and reporting templates to the BPOs to help provide visibility and reporting consistency.

You Will :

• Lead BPO compliance reviews, audits, and operational performance checks to ensure vendor adherence to Roblox policies.
• Oversee invoice validation processes to ensure accuracy in billing and alignment with contracts.
• Conduct user access reviews and manage provisioning workflows across tools and systems.
• Analyze vendor performance and provide data-driven insights to improve operational efficiency and compliance.
• Collaborate with cross-functional partners (Legal, Finance, Engineering, Ops) to resolve escalations, align on standards, and support vendor contract renewals.
• Identify and implement process improvements and automation opportunities to streamline compliance tasks.
• Supervise and guide junior contract staff, supporting execution of compliance controls and audits.

You Have :

You Are :

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).