MCUBE - Key Account Specialist

Roles & Responsibilities

• The ability to explain complex information clearly and simply
• Good sales, retention and negotiation skills
• Plenty of drive, initiative and motivation
• An honest and trustworthy manner
• Interact with the customers
• Answer the queries of customers and resolve their issues
• Enhance customer experience and foster relationships
• Improve credibility and create customer loyalty
• Attention to detail
• The ability to analyses and research information
• Providing help and advice to customers using your organization's products or services;
• Communicating courteously with customers by telephone, email, letter and face-to-face;
• Handling customer complaints or any major incidents,
• Keeping accurate records of discussions or correspondence with customers;
• Develop feedback or complaints procedures for customers to use
• Handling escalations
• Maintaining cordial relations with clients
• Improving customer service procedures, policies, and standards for your organization or department;
• Meeting with other managers to discuss possible improvements to customer service.
• Team Handling is a plus.

KEY COMPETENCIES :

ref : iimjobs.com)