Manager Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description :

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations :

Global Servicing Network, which provides exceptional care to our external customers, and

Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities :

• The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Incentive Calculation for GMNS US and LACC markets. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users
• Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
• Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
• Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
• Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
• Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven) :

Business Outcomes :

Leadership Outcomes :

Past Experience

Academic Background

Skills / Capabilities

Functional

Technical

Preferred :

Preferred :

Behavioral

Enterprise Leadership Behaviors

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.