Help Desk Executive

Overall Role Objective

Strategic Thinking & Leadership

Effective mix of strategic and tactical thought process. To be a dedicated individual who performs administrative and clerical duties.

Section III : Key Responsibilities and Accountabilities of the role

Role

Key Accountabilities

The Helpdesk Executive is responsible for maintaining club, banquet and complaint management

Maintaining and monitoring office administration, compliant management. Responsible for daily operational activities.

Keep records of vendor bills in a tracker. Follow up on scheduled cleaning and technical services as per monthly roll out

Follow up on scheduled cleaning and technical services as per monthly roll out

perational Accountabilities

Operates emergency response desk, coordinates emergency action during off hours or in case of emergency / breakdown or failures.

Receive and log calls / complaints / request / from clients, customers,etc

MIS and Reporting

Reporting on daily, weekly and monthly basis

Generating Data / Attendance / Inventory Reports

Brand & Relationships

Ability to multi-task in a fast paced, constantly changing environment

Procedure oriented, ability to work a flexible schedule including overtime and workday changes

Section IV : Knowledge, Experience & Skills

Educational Qualifications

HSC+ Bachelors Degree From Prominent Institution

MSCIT – Computer Handling

Experience

Minimum 2 years in customer relations, guest service, front office.

Key Competencies

Maintaining hospitality standards with customer.

Good communication skills including written English

Strategic Thinking & Leadership