Transport Executive

Key Responsibilities :

• Vendor Management : Manage 8-10 cab vendors, ensuring timely delivery of services and adherence to SLAs.
• Spot Rental Cab Requests : Handle 1000-2000 monthly cab spot rental requests, ensuring efficient allocation and timely fulfillment.
• Business Management : Manage a monthly cab spot rental business of 25-50 lakhs, analyzing data to identify areas for improvement and opportunities for growth.
• Vendor Connect : Conduct monthly reviews with vendors to improve service levels, address concerns, and ensure zero escalations.
• Audit and Compliance : Perform daily cab and service level audits, ensuring adherence to standards and regulations.
• Service Level Management : Monitor and manage service parameters, SLAs, and TATs, ensuring high-quality service delivery.
• Problem-Solving : Identify improvement areas, resolve issues, and implement solutions to enhance service delivery.
• Proposal Development : Create proposals and solutions for users, ensuring tailored services meet their needs.
• Invoice Management : Ensure accuracy of invoices, resolving any discrepancies or issues promptly.
• Data Analysis : Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Shift Work : Work in shifts (morning 5 am to midnight), ensuring 24 / 7 coverage and support.
• Communication : Excellent written and verbal communication skills, with the ability to interact with vendors, users, and higher management.

Location : Noida