Associate Engineer, EUS Support

As an End User Services Support Engineer in our Enterprise Technology team, you will :

• Provide first- & second-line support for all IT related issues, including hardware, software, retail systems, data services etc
• Respond to and resolve support tickets in line with our agreed SLAs, ensuring resolution is recorded
• Provide feedback to colleagues on repeat issues, so that services can be refined to eliminate problems
• Troubleshoot and resolve issues relating to both Windows & MacOS operating systems
• Troubleshoot and resolve application issues
• Maintain up to date documentation and support materials
• Provide high quality customer service to our colleagues
• Participate in IT projects as required

THE STUFF THAT SETS YOU APART :

Must-Have Experience :

Technical Skills :

Soft Skills :

Education :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE .

At DM your technical capability will go hand in hand with the below :

Are you ready to fill your boots? Apply now.

At Dr. Martens, we are committed to creating an environment in which we canal be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand helping us to speak authentically to our customers.

We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported an included whatever their role in the Dr. Martens community.