Phone Banking Relationship Manager

To provide Consistent & Superior Digital Experience to our customers.

• Objective is to enhance their Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions / needs and at the same time keep a "window' to talk to the bank whenever customer needs.
• Improve profitability by right product placement, leveraging technology to deploy a low cost digital mediums & scalable self-service model of affluent banking which is also in line with changing customer preferences in       banking.
• Achievement of Contact policy defined & manage Call handling as per defined standards.
• Accurate logging and resolution of requests and complaints
• Ensure that the VRM meets the defined objectives of the Portfolios raced under VRM program.
• Increase liabilities size of relationship and penetration of products across family groups.
• Sales balance across all product segments-TPP, Assets, Cards etc
• Increase portfolio size through grouping options
• Carry out profiling of customers and carry out cross-servicing of the identified service products.
• Attrition control of portfolio customers
• Ensure adherence to process and audit requirements.
• Ensure accurate and timely submission of financial transactions & requests
• Adherence to set processes of updating customer interactions in CRM next.
• To ensure accurate and timely reporting of MIS as circulated

Looking for Candidates from Telesales Background, Outbound

Industry- Banking, Insurance, NBFC, Telecom , BPO, call centre