Senior Technical Problem Management Analyst

Mindpool is hiring for Sr Technical Problem Management Analyst in Pune

Mandate skill set :

• Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.
• Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.
• Understanding of ITIL.
• 5-6 years of experience in IT, experience in Support / Problem Management is a plus.
• Azure fundamentals knowledge is a plus.
• Knowledge about Sunrise Clinical Manager (SCM) is a plus.

About Mindpool Technologies :

Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001 : 2015 and ISO / IEC 27001 : 2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products / service