Our client, a leading bank in the UAE, is looking for a Technology Engineer - Digital Branches to drive innovation and implement cutting-edge digital banking solutions. This role will play a key part in transforming branch infrastructure, enhancing customer experience, and managing advanced banking technologies .
Experience Required :
- 5+ years of experience in setting up branch IT infrastructure
- 3+ years in a banking operational environment or equivalent
- 4+ years of expertise in ITIL Service Management processes (Change & Release Management)
About the Role
In today’s digital era, banking is evolving rapidly. Our client is investing in smart branch technology to improve customer engagement and operational efficiency. The Technology Engineer - Digital Branches will be responsible for implementing, maintaining, and optimizing digital branch solutions.
Key Responsibilities
Branch Technology Implementation & Management
Plan, coordinate, and execute branch / office setups and renovationsInstall, configure, operate, and maintain audio / visual (AV) systems and IT infrastructureManage and optimize branch solutions, building management systems, and network serversResearch, evaluate, and deploy emerging technologies to enhance customer engagementIT Infrastructure & System Administration
Manage Windows / Linux servers, network infrastructure (LAN / WAN), and databasesEnsure system reliability, security, and efficiency across digital branchesAutomate routine tasks using scripting languages such as Python and PerlMonitor IT systems and provide proactive maintenance and troubleshootingProject Management & Collaboration
Collaborate with internal IT teams and external vendors to deliver key projectsEnsure that technology projects are completed on time, within budget, and aligned with business goalsMaintain project documentation, provide regular updates, and track performance metricsWork closely with stakeholders to identify new opportunities for branch technology enhancementsStakeholder & Vendor Management
Build and maintain strong relationships with internal teams and external vendorsWork with telecom providers to ensure seamless connectivity for digital branchesEnsure compliance with industry best practices and internal IT policiesKey Requirements
Technical Expertise
Strong background in IT Infrastructure ManagementExperience with Windows / Linux servers, network administration (LAN / WAN), and database managementHands-on experience with branch technology – Video Walls, Smart Projectors, HoloLens, Robotics, Kiosks, Media Players, Access Control Systems, Biometric SecurityAbility to develop automation scripts in Python, Perl, or similar languagesUnderstanding of ITIL Service Management (Change & Release Management)Strong knowledge of audio-visual technology for digital banking branchesProject & Budget Management
Experience in budget planning, time management, and cost analysisAbility to track, report, and optimize project deliverablesExperience in vendor negotiations and contract managementSoft Skills & Leadership Qualities
Excellent communication and stakeholder management skillsStrong analytical thinking, problem-solving, and decision-making skillsAbility to prioritize multiple tasks and work under tight deadlinesPassion for exploring new technologies and driving digital transformationEducation & Certifications
University degree in Information Technology, Computer Science, or related fieldPMP or Prince2 certification preferredITSM / ITIL certification is an added advantageWhy Join Our Client?
Be part of a major digital transformation initiative in the banking sectorWork with next-generation banking technologies, including robotics, AI-driven kiosks, and smart branch setupsCollaborate with top IT professionals and banking expertsOpportunities for career growth and skill enhancement in a fast-paced, technology-driven environmentInterested? Apply now or refer someone who might be a great fit for this role.
