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Assistant Group, Conference & Events Manager
Hilton Hotels oamp ResortsINDIA30+ days ago
Job descriptionCompetitive Salary Health Insurance or Private Pension after 6 months of service Carpark subscription on team member rate Go Hilton : Team member rate while staying in Hilton Hotels both in & out of Turkey. 50 PERCENT discount on personal food & beverage consumption in the hotels. Social aid package Free laundry and dry cleaning for business attire Extended nursing hours of 1.5 hours until the baby reaches 18 months (for new mother team members) 1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members Paid Paternity leave 14 days Unlimited Training and development opportunities in and out of the Hotel Unlimited online courses opportunities from our own Hilton University To respond to all Customers in a manner which is both professional and efficient and in line with Brand Standards. To actively convert customer enquiries into confirmed sales, handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service. To build strong working relationships with our clients and develop an understanding of their specific needs and requirements concentrating on larger accounts to develop future / repeat business for the Hotel. To conduct showrounds, pre-con meetings, menu tasting if requested. Follow up with clients before, during and after the function / event / stay to ensure repeating the business. To ensure accurate and up-to-date customer records in Delphi and that all best practices are followed and maintained. Aware of trends and able to propose strategies to build the range and quality of GC&E. Maintain exceptional levels of customer service. Ensure compliance of brand standards. Evaluate guest satisfaction levels with a focus on continuous improvement. Sets and creates activities in Delphi system, and ensures they are completed timely through activity reports. Ensures timely and proper follow up on all activities, follow-up dates and decision dates as per standard procedures and contracts. To ensure maximization of sales and revenue for the hotel by being aware of all sales opportunities within all areas of the hotel. To answer incoming telephone calls within three rings and deal with C&B enquiries in an efficient and friendly manner, as described in the Brand Standards. To prepare the group contract for the client and ensure the pro-forma invoice is sent in time. Prepare the group file with all details and ensures hand-over to In-House department. To make sales calls in order to confirm new enquiries and attend client events. Manage and support all GC&E sales operations for Hilton Istanbul Bosphorus. Provide effective leadership to the GC&E team to ensure targets are met and exceeded both for the hotel and individual development. Optimal communication and cooperation with other departments in the hotel to create an exceptional Guest experience. Take part in Communication Meetings on a regular basis. Give correct information to fellow Team Members and / or to guests regarding the hotel and / or Hilton International. Develop and maintain excellent product knowledge and use it to deliver the benefits of the product to the client. To obtain full knowledge of competitors products to understand the market place. Ensure full equipment & cleanliness & tidiness in the office. Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. Excellent command of written and spoken Turkish & English. Adapt quickly to different situations. Exude bags of energy and enthusiasm in working as part of a team.
JOB DESCRIPTION
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955
Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, weve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.
Historic Moments at Hilton Istanbul
- Hilton Istanbul was the first modern hotel built in Europe after the Second World War.
- Hilton Istanbul appears in the opening scene of 1963s From Russia with Love , starring Sean Connery as James Bond.
- Istanbuls first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.
- Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbuls first happy hour.
- Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.
- Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong.
- Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.
- As Hilton Trkiye, we have been awarded with the Great Place to Work Academy Best Place to Work award many times.
THE ROLE :
We are looking for the potential candidate for the Assistant Group, Conference & Events Manager position in our Legendary Hotel Hilton Istanbul Bosphorus.
BENEFITS
What will I be doing?
As an Assistant Group, Conference & Events Manager, specifically, you would be responsible for performing the following tasks to the highest standards :
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
If your values match ours, we are also looking for your ability to :
Work Location : Hilton Istanbul Bosphorus
Category : Hotel
Location : Istanbul, Istanbul, TRkiye
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Event Manager • INDIA
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