Workday Finance Functional Lead

About VXI

VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands.

VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position.

In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience through an industry-leading generative AI product portfolio that spans hiring, training, customer contact, and feedback.

Key Responsibilities :

• Lead and oversee the support, maintenance, and optimization of all Workday Finance-related modules, including but not limited to : FDM, Financial Accounting, Business Assets, Budgets & Forecasting, Tax, Projects, Procurement, Expenses, Banking & Settlements, Customer Accounts, Suppliers, and Customer Contracts. This includes leading deployment, customization, business process configuration, development, maintenance, and upgrades to applications, systems, and modules.
• Drive strategic alignment of Finance processes by collaborating with cross-functional teams and senior stakeholders to ensure system functionality meets organizational and departmental objectives.
• Lead system configuration efforts to adapt Workday to the evolving needs of the organization, ensuring robust documentation, comprehensive testing, and effective change management communication.
• Act as a senior escalation point for technical and functional support for Finance teams, mentoring and empowering team members to develop solutions, documentation, and processes while providing strategic guidance and knowledge transfer.
• Serve as the primary point of contact for internal teams and third-party vendors for Finance module-related incidents and requests, prioritizing and delegating tasks while ensuring timely resolution and escalation when necessary.
• Oversee Workday Release Management, leading the evaluation of new features, coordinating cross-functional testing, ensuring proper configuration, and driving the development of communication materials to support adoption.
• Design and implement advanced custom reports, dashboards, and analytics to provide strategic insights for Finance decision-making and leadership reporting.
• Lead security and compliance efforts, ensuring Workday Finance roles and permissions align with organizational policies to safeguard sensitive financial data.
• Proactively identify and champion opportunities for process improvements, system efficiencies, and innovative solutions to enhance Finance operations and database performance.
• Serve as a Named Support Contact, managing implementer accounts and handling high-priority inquiries, while mentoring team members on best practices.
• Mentor and guide junior analyst(s), fostering a culture of collaboration, continuous learning, and operational excellence.

Qualifications :

Location and Work Schedule :

Located in Hyderabad or remote; flexibility to support up to 11 : 30pm IST or early mornings as needed to align with global team requirements.