ROLES & RESPONSIBILITIES :
Trusted Sales Force Consultant who will develop and manage Sales Force in alignment with the corporate goals
System Configuration :
- Configure and customize Salesforce to meet business needs.
- Create and maintain custom fields, objects, and workflows.
- Develop and maintain reports and dashboards.
User Management :
Create, manage, and maintain user accounts, profiles, and roles.Grant and revoke access to different parts of the system.Manage user licenses and ensure efficient usage.Data Management :
Ensure data accuracy, integrity, and consistency.Perform data imports, exports, and cleanups.Manage data storage and archiving.Security Management :
Implement and maintain security settings and access controls.Ensure compliance with security policies and regulations.Training and Support :
Provide training and support to users on how to use Salesforce.Address user issues and troubleshoot problems.Collaboration :
Work with stakeholders to understand business requirements and translate them into Salesforce solutions.Collaborate with other teams, such as Operations, IT, Sales and Marketing to ensure smooth Salesforce implementation and usage.Staying Updated :
Keep abreast of new Salesforce features, updates, and best practices.Proactively identify opportunities to improve Salesforce usage and effectiveness.Works with leadership team to establish the Sales Force Strategic Plan, project / program roadmap and budget to achieve the goals of the organizationDevelops processes to proactively evaluate and modify plans based on new opportunities or changes to the operating model to ensure continuous alignment of priorities, resource utilization and fundingActively monitor and improve day to day performance of Sales force platform & applications to ensure high availability and minimize business disruptionSupervises the processes to ensure Data Quality, Data Governance, Data Security and Data PrivacyDevelops and maintains an enterprise-wide business recovery plan to ensure timely and effective restoration of Salesforce servicesPartner with HR to ensure appropriate training programs for the organization are in place to attract, retain and develop key personnel required to support the portfolio of technology and servicesDelivers within approved operating budgetEnsure companywide end user training, communications, help deskEnsures communication and continuous engagement of the partners, investors, and stakeholders about the sales force technology strategyEnsures availability of the right data to enable data driven decision making across the business unitsMay perform other duties as assigned by managementref : hirist.tech)