Salesforce Administrator

Position Overview

Responsibilities :

Collaborate with functional stakeholders to gather and analyze business requirements for Salesforce Sales and other implementation and enhancements.

Customize and configure Salesforce platform based on healthcare-specific needs, including creating custom objects, fields, workflows, process builders, approval processes, flows and validation rules.

Develop and maintain reports, dashboards, and other data visualization tools to provide insights and analytics to healthcare teams.

Ensure compliance with healthcare regulations, such as HIPAA, by implementing appropriate security measures and data access controls.

Manage user roles, profiles, and permissions to maintain data integrity and protect patient confidentiality.

Should Provide user training and support to healthcare professionals to ensure effective utilization of Salesforce Sales and other apps.

Monitor system performance, troubleshoot issues, and implement solutions to optimize system functionality in a healthcare environment.

Requirements :

Bachelor’s degree in computer science, Information Systems, or a related field.

Minimum of 3-5 years of experience as a Salesforce Administrator, preferably in the healthcare industry.

Strong knowledge of Salesforce CRM administration, configuration, and customization, with an understanding of healthcare-specific requirements.

Experience with Salesforce Lightning, including Lightning App Builder and Lightning Flow.

Proficient in creating custom objects, fields, validation rules, workflows, process builder, flows in a healthcare context.

Solid understanding of healthcare data management, data modeling, and data integration concepts in Salesforce.

Familiarity with healthcare regulations and compliance requirements, such as HIPAA.

Excellent problem-solving skills and ability to analyze complex business requirements in a healthcare setting.

Strong communication and interpersonal skills to collaborate with healthcare professionals and provide user support.

Salesforce Administrator certification is Mandatory.

Salesforce App Builder,Salesforce Advanced Administrator certification is an added advantage.

This role requires the candidate to work from 2PM to 11PM IST.