Implementation Lead

About the Company :

Innovative finance operations automation platform that empowers modern finance teams to streamline operations, automate reconciliations, and gain real-time business insights. We serve high-growth fintech companies tackling complex financial workflows. Backed by top-tier investors, company is transforming finance through cutting-edge technology.

Position Overview :

We are looking for an experienced Implementation Lead to drive the onboarding and implementation of our platform for new and existing fintech clients. This role is ideal for someone with a strong understanding of financial systems, implementation methodologies, and client management. Youll collaborate closely with product, engineering, and customer success teams to ensure timely, accurate, and seamless deployments.

Key Responsibilities :

• Lead end-to-end implementation projects for enterprise fintech clients
• Translate client requirements into detailed implementation plans and configure solutions accordingly
• Serve as the primary point of contact during onboarding, ensuring milestones and expectations are met
• Collaborate with engineering and product teams to resolve client-specific technical needs
• Conduct gap analysis and propose workarounds or customizations to align client goals with product capabilities
• Develop SOPs, implementation templates, and reusable frameworks for consistent project execution
• Train client teams on platform functionality and usage
• Track and report implementation KPIs, timelines, and escalations
• Manage UAT (User Acceptance Testing) cycles and facilitate a smooth handover to the Customer Success team
• Identify opportunities to improve internal processes and enhance implementation success rates

Required Qualifications :

Preferred Qualifications :

Skills & Competencies :

Functional Skills :

Project Skills :

Soft Skills :

What We Offer :

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