Description
The role will involve :
- To perform day to day activities related with operations.
- Responsible for the processing of requests and documents received by the bank under a Letter of Credit or Documentary Collection or Guarantee / Standby Letter of Credit.
- Controlling all documentation related to export and import bills
- Capturing data from related documents and inputting it into the trade finance processing platform Mitigating operation and regulatory risks
- Pro-active follow up and manage expectation with different stakeholders including client to take care of pending issues.
- Manage and escalate issues on a precise, timely manner, identify root cause, and come up resolution.
- Keep track of various MI to ensure data is being circulated to client / senior management when required.
- Ensure exception approvals are taken in case of any deviation to the existing process.
- Ensure no aging items in terms of various internal reconciliations.
- Work on data clean up initiatives, remediation and perform any required outreach to counterparties.
- Ensure that there are no Significant / Critical Audit Points as a result of Regulatory or Internal Audits.
- Work in a high-pressure and time-sensitive environment.
- Prioritize tasks and ensure adherence to timelines for completion of activities.
- Ensure structured upward & downward communication.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilities
Branch operations for Trade Products like Export, Import, BG & LCEnsuring swift BAU completion on day to day basis.Catering to routine product and service problems. understanding the requirement / suggesting documents requirement / resolving conflict in terms of existing documents submitted by client.Whenever required Interact with clients to understand their concerns / needs & improving and streamlining the current processes.Addressing client complaints & suggest remedial action to improve efficiency.Address all query related to client Trade Finance transactions for e..g Providing transaction advice , transaction processing status , FEMA / EDPMS related guidance , co coordinating with Internal stake holder to process client pending transaction .Your skills and experience
Communication and Reasoning skills
Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference callsGood communication skills to communicate at all levels – Biz, Client, Regional & stakeholder management across Operations Units and DBOI.Customer oriented while control will not be compromised.Technical skills
Hands on experience in using Internet and other online platforms.MS Office expertise.Expertise on DB internal systems and resources.Attention to details and quality.Logical reasoning and problem solving
Ability to manage internal & external stakeholders.Proven ability to manage multi tasks.Proactive & result oriented approach.Ability to articulate issues, identify root cause & ensure effective control mechanism.Willingness to work under pressure.Willing to take ownership and work independently with minimal supervision.Good in interpreting regulatory guidelines and assessing risk scores and entity types.Good understanding of end to end KYC process.Strong knowledge on FEMA guidelines for Trade ProductsUnderstand the key risk and control issues in day to day operations.How we’ll support you
Training and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needs