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Korean Language Expert
Zensar TechnologiesBengaluru, Karnataka, India11 days ago
Job descriptionDeliver Asset Management services for multiple customers. Act as the single point of contact for customers, partners, and internal stakeholders. Manage, track, report, and resolve issues related to customers' IB data. Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience. Ensure customer IB is correctly aligned with contracts, locations, and service coverage levels. Lead the implementation of Asset Management services. Onboard new customers and reconcile IB data from various sources. Identify discrepancies and manage MACD activities. Provide ongoing IB maintenance support and collaborate cross-functionally. Expert-level proficiency in Korean and Japanese (written and verbal). Strong understanding of Customer business model, product portfolio, and GTM strategies. Advanced Excel skills (macros, pivots, formulas) and experience with data analysis. Proficiency in reporting tools like Tableau and Power BI. Excellent communication skills and a proactive, ownership-driven approach. Bachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similar CCNA certification required ITIL Foundation, and HAM / SAM are good to have IBA Analyst Managing renewal contracts / IB for customer software and services; Ensuring the deliverables of overall renewals by closely engaging with the stakeholders Monitoring quote creation, prepare customer’s meetings and make sure all contracts are renewed on time as per T minus approach by engaging with stakeholders Engaging with account managers to define renewal and up-sell proposals; Identifying growth opportunities; Defining and perform risk assessments for all contracts, products / Software and services; Ensuring closing for all renewal activities by leading Customer & Partner team; Building strong relationships with Decision Makers in order to guarantee their objectives. Ensure all renewal milestones (Cust Def, IB Recon / Assessment / Clean up, ATR analysis, proposals, RR, booking, entitlement, metrics correction) are completed on-time as per the T minus approach applicable for the renewal events Ensure accurate Quoting is completed on time along with multi proposal support Manage, track, present all renewal event data in the approved format to all the stakeholders Experience in working with multiple stakeholders and managing data across many sources; Excellent IT skills : Excel, Salesforce and Tableau; An amazing verbal and written communication capacity; Awesome negotiation skills; Amazing analytical thinking, detail-orientation and a strong organizational capacity. Excellent analytical and problem solving skills; Ability to work in a fast paced environment; Capability to logically plan and set priorities, identify and resolve problems to produce measurable results; Ability to identify and analyse complex project, process and systems requirements; Proactive and on-time completion of the assigned renewal activities Stress Management; Change management skills (adoption to fast pacing environment) Results driven and flexible to drive the desired results and outcome A good level of English; advanced Language support depending on the country supported Educational Qualification : Educated to university degree level. Experience : Min 3 to 4 years of customer-facing experience working within a contact centre, operations, Renewals and deal management activities Experience in IT Companies is a plus Educated to University degree level Minimum 3 of experience as a Renewal Analyst, Deal Manager, Quote to Cash, Pricing Ops, Recurring Revenue experience or any other industry in related roles. Meticulous professional who has accuracy and attention to detail in the work performed Excellent Presentation Skills and Knowledge of various presentation tools Excellent verbal and written communication skills Independent Professional who can work with limited supervision
Position- Data Analysis - Korean Specialist
Exp- 3-8 years
Mandatory-Advance Korean language Expert
No. of Req- 2
Location- Only Bangalore
Shift Time- 7AM- 4PM IST
IBA & AM APJC language support
JD and minimum skills requirement :
- Asset Managers
Responsibilities
Key Job Duties
Required Skills
Eligibility & Qualifications
Role Overview :
As an Installed Base Analyst you will be joining our customer Team by building an extraordinary relationship and working closely with all client Customers, Partners and Stakeholders. Your objective will be to manage and optimize all assets from purchase to renewal, safeguarding and ensuring data accuracy of our Customers at all times along with building accurate proposals, assist with booking for managed events along making sure all metrics are met and accurate..
Role Specific Responsibilities :
Specific Skills :
General Skills :
Minimum Hiring Requirements :
Language required : Korean, English
The level of proficiency required in these languages is C1 equivalent (advanced level)
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Expert • Bengaluru, Karnataka, India
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