Job Title : DSP Program Manager
Position Overview :
Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness.
Key Responsibilities :
- Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data
- Collaborate with stakeholders to drive sustainability goals by adding EV fleet
- Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
- Develop staffing plans for regular operations and peak periods
- Analyze delivery patterns and suggest improvements across zones
- Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
- Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards
Required Qualifications :
Bachelor's degree in Operations Management, Supply Chain, or related field5+ years’ experience in delivery operations or fleet managementStrong analytical and quantitative skillsProficiency in Excel and data analysis toolsUnderstanding of urban mobility and last-mile operationsTechnical Skills :
Advanced Excel (pivot tables, VLOOKUP, macros)Basic SQL knowledgeExperience with workforce management toolsFamiliarity with routing and scheduling softwareKnowledge of GPS tracking systemsPreferred Qualifications :
Experience in ecommerce, food- delivery or quick commerce operationsKnowledge of labor laws and rider compliance requirementsBackground in workforce schedulingexperience with simulation toolsFamiliarity with weather impact on two-wheeler operationsBASIC QUALIFICATIONS
3+ years of program or project management experience3+ years of working cross functionally with tech and non-tech teams experience3+ years of defining and implementing process improvement initiatives using data and metrics experienceBachelor's degreeKnowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLExperience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS
3+ years of driving end to end delivery, and communicating results to senior leadership experience3+ years of driving process improvements experienceExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organizationExperience building processes, project management, and schedulesOur inclusive culture empowers Amazonians to deliver the best results for our customers.