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Program Manager, DSP Program

Program Manager, DSP Program

ATSPL - Karnataka - C57Bengaluru, Karnataka, IND
30+ days ago
Job description

Job Title : DSP Program Manager

Position Overview :

Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. We are seeking a detail-oriented Capacity Planner to optimize our two-wheeler delivery fleet operations. This role focuses on ensuring efficient utilization of our biker delivery fleet while maintaining service quality and cost-effectiveness.

Key Responsibilities :

  • Plan and optimize two-wheeler fleet capacity based on demand forecasts and historical data
  • Collaborate with stakeholders to drive sustainability goals by adding EV fleet
  • Monitor and analyze biker utilization rates and productivity metrics to optimize cost to serve
  • Develop staffing plans for regular operations and peak periods
  • Analyze delivery patterns and suggest improvements across zones
  • Coordinate with operations teams to ensure adequate capacity is available and implement mechanisms to track onboarding and reduce roll overs
  • Work with central and regional capacity leaders to build required flexibility and generate weekly capacity dashboards

Required Qualifications :

  • Bachelor's degree in Operations Management, Supply Chain, or related field
  • 5+ years’ experience in delivery operations or fleet management
  • Strong analytical and quantitative skills
  • Proficiency in Excel and data analysis tools
  • Understanding of urban mobility and last-mile operations

    • Technical Skills :

  • Advanced Excel (pivot tables, VLOOKUP, macros)
  • Basic SQL knowledge
  • Experience with workforce management tools
  • Familiarity with routing and scheduling software
  • Knowledge of GPS tracking systems

    • Preferred Qualifications :

  • Experience in ecommerce, food- delivery or quick commerce operations
  • Knowledge of labor laws and rider compliance requirements
  • Background in workforce scheduling
  • experience with simulation tools
  • Familiarity with weather impact on two-wheeler operations

    • BASIC QUALIFICATIONS

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

    • PREFERRED QUALIFICATIONS

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

    • Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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    Program Manager • Bengaluru, Karnataka, IND