Process Trainer / / International Voice Process

MNC in Mumbai, Pune, Kolkata

Hiring For Process Trainer

International Voice Process

INTERNATIONAL CUSTOMER SERVICE EXPERIENCE IS MANDATORY

Require Excellent communication skills.

CTC UPTO 7LPA Based on Experience and Last CTC

• Only Immediate joiners are required

Process Trainer

Eligibility : Must have 1+ experience as an Process Trainer in International BPO in International Voice Process

Experience in giving Training to New Hire

Design training curriculum using inputs from Operations &Quality

Knowledge management for the process

Maintain MIS related to all training batches

Keep up to date with the product / process knowledge

Accountability for 0 – 30 days batch performance

Attend TTT conducted by clients

Conduct PKT and process refreshers on the floor

Design & Develop training content

Create monthly Training Need Analysis to identify areas of knowledge gap and follow it up with

appropriate refresher plans for the required population

Participate in calibration of Trainers, QAs and Voice Coaches within the team

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123