Job Description
Target Audience : Graduates / Postgraduates from recognized universities can apply.
Locations of work : Pune
Pre Requisites
Profile / Designation : Senior Customer Service Associate / Executive (Level 2 / 3)
Job Summary –
Customer Associate – Minimum 3+ years experience
Soft Skills : Good communication
Good understanding of English language
Technical Skills :
Good computer knowledge
Good typing speed
Good keyboard knowledge and system navigation
Skills Required : (Level 3)
Fluent and Good / Great command on 'Written' and spoken English
Relevant experience of having worked in an international contact center with 18 months
Versant score 0f 60 + at hiring stage
Typing speed of 35- 40 wpm with accuracy of 93% +
Weekend + 24 / 7 shift model + split weekly off working module
Should be able to deliver 8 hours of productive login hours daily with 3 chat concurrency
Good Analytical, logical, and reasoning skills is a must
Must have basic skills with usage of MS word and MS excel
Must be able to handle stress and work under pressure of SLAs
Customer Support • Pune, Maharashtra, India