Value Momentum - Director - Client Services

Job Summary :

The Director of Client Services is a pivotal leadership role responsible for overseeing and enhancing our client relationships. This role involves developing strategic plans, managing a team of client service professionals, and ensuring the highest levels of client satisfaction. The ideal candidate will possess extensive experience in client relationship management, a strong understanding of [industry / sector], and exceptional leadership skills. This role is based in

Coimbatore, Tamil Nadu, Relationship Management :

• Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor.
• Anticipate client needs and proactively identify solutions to address them.
• Conduct regular client meetings to review performance, address issues, and identify opportunities for growth.
• Act as the voice of the client within the company, ensuring their needs are understood and met.

Strategic Planning and Business Development :

Team Leadership and Management :

Service Delivery and Quality Assurance :

Financial Management :

Problem Resolution and Escalation Management :

ref : iimjobs.com)