Regional Delivery Head

Title : Regional Delivery Head

Location : Mumbai

Exp : 20 + years

Job Description : Key Responsibilities

• Leadership and Team Management :

o Lead and manage a regional team of service delivery managers, engineers, and technical specialists.

o Provide guidance, mentorship, and career development opportunities for team members.

o Foster a collaborative and high-performance work culture.

o Ensure the successful delivery of IT infrastructure projects, managed services, and support to clients within the region.

o Oversee service level agreements (SLAs) and key performance indicators (KPIs) to ensure adherence to quality, timelines, and client satisfaction.

o Collaborate with clients to understand their business needs and deliver tailored infrastructure solutions.

o Serve as the primary point of contact for key clients and stakeholders in the region.

o Build and maintain strong client relationships, ensuring customer satisfaction and addressing concerns or issues promptly.

o Drive client retention and growth by identifying opportunities for service expansion and optimization.

o Ensure that regional operations comply with company standards and industry best practices.

o Implement processes to improve service delivery efficiency and effectiveness.

o Monitor and report on the health of ongoing projects, ensuring proper risk management and issue resolution.

o Manage the regional delivery budget, ensuring efficient allocation of resources and cost control.

o Track project budgets and timelines, ensuring profitability while maintaining service quality.

o Work closely with the sales and presales teams to support business development, propose solutions, and close new business opportunities.

o Lead or support presentations, bids, and proposals for new projects and services.

o Drive continuous improvement initiatives to optimize the service delivery model, ensuring scalability and efficiency.

o Keep abreast of emerging technologies and industry trends to propose innovative solutions to clients.

Qualifications

o 17+ years of experience in IT infrastructure service delivery or related fields.

o 5+ years of experience in a leadership role overseeing large-scale service delivery teams and operations.

o Proven track record in managing complex IT infrastructure projects and large client accounts.

o Strong understanding of ITIL, project management methodologies, and service delivery management.

o Strong leadership and team management capabilities.

o Excellent communication, negotiation, and client relationship management skills.

o Strategic thinking with the ability to handle multiple projects simultaneously.

o In-depth knowledge of IT infrastructure technologies, including cloud, data centers, networking, and enterprise solutions.

o Expertise in financial management, budgeting, and cost control.

o ITIL Certification (Intermediate or Expert) or similar frameworks is a plus.

o PMP or Prince2 Certification is preferred.

o Relevant technical certifications (e.g., AWS, Azure, Cisco) are advantageous.