Servion - LCM Infrastructure Engineer

Role : LCM Infra Engineer

Experience : 3-6 Years

Location : Mumbai, India

Job Description :

• Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime.
• Monitor the performance of the LCM Dialler system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health.
• Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure.
• Act as the primary point of contact for any issues or incidents related to the LCM dialler, providing quick resolutions to minimize operational impact.
• Manage and support integrations between the LCM Dialler and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows.
• Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and

dialer configuration.

resolution procedures, and operational reports.

ref : hirist.tech)