Catering Manager

AREAS OF RESPONSIBLITIY

Participates

in the development and implementation of business strategies for the hotel

which are aligned with Radisson’s overall mission, vision values and strategies

Develops and

implements strategies for achieving individual catering sales goals

Monitors

status regularly and adjusts strategies as appropriate

Achieves

catering sales goals by developing and implementing sales strategies

Identifies

potential key accounts (banquet and group) and develops strategies to

prioritize and penetrate those accounts

Makes

outside sales calls to prospective catering customers

Clarifies

customer requirements and suggests alternative menus, themes, etc.

Prepares

proposals for client which outline details of proposed functions; coordinates

preparation of estimates with food and beverage and other departments if needed

Negotiates

sale of catering sales functions

Conducts

on-site client inspections to illustrate available services, know meeting and

sleeping room set-ups and capabilities

Monitors

customer satisfaction with catering business; follows-up with key contacts on a

regular basis to assess satisfaction

Ensure all

materials used are in accordance with brand standards

Maintains

proper flow of information to sales team, reviews work file of assigned

accounts

Communicates

clients' requests to all departments in an effective and timely manner

Works with

sales team for additional business opportunities as appropriate

Assists in

reviewing the function book and conducts evaluation of releasing or finalizing

functions

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs

other duties required to provide the service brand behavior and genuine

hospitality

Adheres to

hotel policies and procedures

Keeps

immediate Manager promptly and fully informed of all problems or unusual

matters of significance

Maintains a

high standard of personal grooming at all times in order to represent the Hotel

in the best possible manner, reflecting the public role of the position

Develops and

participates in Hotel promotions as required

Be familiar

with objectives, strategies, action plans and other marketing related

information contained within the Hotel annual business plan.

Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position

Maintains a

favourable working relationship with all other hotel employees to foster and

promote a co-operative and harmonious working environment

At all times

projects a favourable image of the Hotel to the public