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Production Support Engineer

Production Support Engineer

BETSOLBangalore
30+ days ago
Job description

Description

Roles and Responsibilities

  • Provide L2 & L3 level of support in 24x7 environment.
  • Eyes on Glass for Mail & Ticket monitoring.
  • Good customer service via emailing / chat / phone
  • Follow Documented processes and procedures.
  • Daily follow ups, proper update and positive closure of tickets.
  • 100% Availability in the designated shift.
  • Taking ownership of Critical, pending and unassigned work.
  • Lead by example approach.

Primary Skills

  • Strong English language proficiency is must.
  • Well versed with ITIL framework. (Incident, Change, Problem management Project tasks)
  • Excellent hand on Linux experience (Ubuntu, Redhat)
  • Cloud management and administration experience (AWS, Azure, CP, etc.)
  • Proficient in devops / deployment tools like Ansible, Docker, Kubernetes,
  • Ticket tools experience Like Service Now, HP Service Manager
  • Minimum of 3 years working experience in an IT organization where experience supporting production Cloudinfrastructure with hands on Linux experience (Redhat & Ubuntu).
  • Must be knowledgeable of implementation work with proper documentation methodology.
  • Eger to learn new concepts.

    • Preferred Skills

  • Excellent understanding and working knowledge of applications running on Linux, Windows, Tomcat / Apache, JBoss,
  • Networking skills including load balancers, firewalls,routers, switching
  • Knowledge of modern service hosting, security, and risk management concerns such as IAM, access control, monitoring, IaaS / PaaS / SaaS, and containers.
  • Infrastructure automation experience through DevOps scripting and configuration management (Ansible).
  • Advanced Experience with public and private cloud services including AWS, VMware, RedHat OCP.
  • Experience in creating, presentation, status reporting,technical diagrams and flowcharts.
  • Have prepared detailed build / test plans to implementnew technologies and configurations.
  • Good understanding of Information security concepts.
  • Ability to use problem solving techniques such as root cause analysis to resolve issues. Self-reliant and able to drive results without supervision
  • Proficient in scripting / deployment tools like Ansible, Docker, Kubernetes, (nice to have Perl, Visual Basic)

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    Production Engineer • Bangalore