AI Deployment Specialist - Voice / Chat Agents

About Our Client :

Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their services-ranging from telecalling to sales and support-leverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries.

Job Description : AI Deployment Specialist

Location : Noida

Experience : 3+ Years

Qualification : Bachelors in Engineering or relevant field

About the role : This is a customer-facing, project management + technical role focused on deploying AI voice / chat agents for clients. You'll act as a bridge between customers, tech, and internal teams-making sure the AI agent is designed, integrated, tested, launched, and improved :

• Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics.
• Translate requirements into a clear agent blueprint for building AI agent-conversation flows, prompts, fallback logic, and reporting.
• Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets.
• Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs.
• Guide customers through UAT, collect feedback, and secure go-live approval.
• Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance.
• Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue.
• Surface product gaps and influence the roadmap with data-backed insights.
• Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner.
• Growth" getter & upseller : Find opportunities to upsell / cross-sell / upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers.
• Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents.
• Coordinate with finance teams for billing initiatives.
• Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.

Requirements :

ref : hirist.tech)