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Sr Software Engineer (Voice AI / Gen AI / US Timezone / Remote)

Sr Software Engineer (Voice AI / Gen AI / US Timezone / Remote)

DeepConverseGhaziabad, IN
27 days ago
Job type
  • Remote
Job description

Responsibilities

Design & Development :

  • Architect, design, and implement robust voice processing pipelines that support real-time speech-to-text transcription, natural language understanding, sentiment analysis, and generative summarization.
  • Develop scalable microservices and API integrations to seamlessly connect telephony systems (e.g., Amazon Connect, Twilio) with CRM and contact center platforms.

AI & NLP Integration :

  • Develop and fine-tune AI models for speech recognition, intent detection, and real-time dialogue management.
  • Integrate generative AI (e.g., OpenAI GPT models) for automated call summarization and after-call documentation.

    • Performance & Reliability :

  • Optimize system performance through continuous monitoring, A / B testing, and performance tuning to ensure low-latency, high-availability operations.
  • Collaborate with data science teams to iterate on models and improve transcription accuracy and AI recommendations.

    • Cross-Functional Collaboration :

  • Work closely with product managers, UX designers, and quality assurance teams to define requirements and deliver high-impact features.
  • Provide technical leadership and mentorship within an agile, cross-functional team environment.

    • Documentation & Best Practices :

  • Develop and maintain comprehensive technical documentation, coding standards, and system design guidelines.
  • Stay current with emerging trends in AI, NLP, and voice technologies, and recommend innovations to enhance our platform.

    • Required Qualifications

    Education & Experience :

  • Bachelor’s degree or equivalent experience in Computer Science, Electrical Engineering, or a related field.
  • 5+ years of software engineering experience, with a strong focus on AI, NLP, or real-time systems development.

    • Technical Expertise :

  • Proficiency in at least one programming language (e.g., Python, Java, or C++).
  • Hands-on experience with speech recognition and real-time transcription technologies.
  • Deep understanding of NLP concepts, machine learning models, and generative AI techniques.
  • Experience in designing and developing scalable distributed systems and microservices.

    • Systems & Tools :

  • Familiarity with cloud platforms (AWS, Google Cloud, or Azure) and containerization / orchestration tools (Docker, Kubernetes).
  • Experience with real-time streaming data frameworks and API-driven integrations.
  • Knowledge of modern AI / ML frameworks (TensorFlow, PyTorch) and NLP libraries (spaCy, NLTK) is a plus.

    • Preferred Qualifications

  • Degree in Computer Science, Artificial Intelligence, or a related discipline.
  • Prior experience working in contact center or customer support environments.
  • Expertise in integrating third-party voice services (e.g., Amazon Transcribe, Google Speech-to-Text) and leveraging large language models (e.g., OpenAI GPT) for live applications.
  • Experience with data pipelines and real-time processing frameworks (e.g., Kafka, Apache Flink).
  • Demonstrated success in agile development environments with a proven track record of deploying AI solutions into production.

    • Technical Skills

  • Programming Languages : Python, Java, C++ (or equivalent)
  • AI / ML Frameworks : TensorFlow, PyTorch, or similar
  • Cloud & Infrastructure : AWS, Google Cloud, Azure; Docker, Kubernetes
  • Data Processing : Real-time streaming frameworks, API design, microservices architecture
  • NLP & Voice Technologies : Familiarity with speech-to-text engines, NLP libraries, and generative AI integration

    • Soft Skills

  • Excellent communication skills to explain complex technical concepts clearly and concisely.
  • Strong collaborative mindset with the ability to work effectively in cross-functional teams.
  • Detail-oriented and committed to writing high-quality, maintainable code.
  • Proactive, self-motivated, and capable of managing multiple priorities in a fast-paced environment.
  • Passionate about innovating in AI and voice processing technologies.

    • What We Offer

    Innovative Work Environment :

  • Opportunity to work on groundbreaking voice AI solutions that redefine customer support.
  • Collaborative, dynamic, and inclusive team culture.

    • Competitive Compensation :

  • Attractive salary and comprehensive benefits package.
  • Flexible work arrangements to support work-life balance.

    • Professional Growth :

  • Ongoing opportunities for training, professional development, and attendance at industry conferences.
  • A chance to shape and influence the future of AI-driven customer support technologies.

    • How to Apply :

    If you’re excited by the challenge of building real-time AI solutions that transform customer support experiences, we’d love to hear from you.

  • Join us in redefining the future of customer support with state-of-the-art Voice Co-Pilot and Auto-Pilot technology!
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