TrackWise Support Engineer - Quality Management System

Role : TrackWise Support Engineer.

Mandatory Skills : TrackWise, Java, Web Admin, Team Access, Crystal Report, QM.

Experience : 6-10 Years.

Location : Hyderabad, Bangalore, Pune.

Notice Period : Immediate30 Days.

Primary Responsibilities :

• Provide technical support for TrackWise users, troubleshooting and resolving issues promptly.
• Perform system monitoring, health checks, and performance tuning.
• Manage user accounts, permissions, and access controls within TrackWise.
• Implement and maintain TrackWise configurations, workflows, and data structures.
• Manage and support TrackWise environments (development, test, production).
• Develop and maintain custom Java-based components and integrations for TrackWise.
• Troubleshoot and resolve Java-related issues within the TrackWise environment.
• Understand and utilize Java APIs for TrackWise integration.
• Manage and maintain the TrackWise web application, including server configuration and deployment.
• Troubleshoot and resolve web application issues.
• Implement and manage web security best practices.
• Develop and maintain Crystal Reports for TrackWise data analysis and reporting.
• Manage and support Team Access configurations and integrations.
• Create and maintain Team Access reports.
• Understand and apply QM principles and best practices within the TrackWise system.
• Support the implementation and maintenance of QM processes within TrackWise.
• Ensure compliance with regulatory requirements (FDA 21 CFR Part 11).
• Manage and track support tickets and issues using a ticketing system.
• Document solutions, best practices, and knowledge base articles.
• Provide training and support to end-users.
• Work closely with cross-functional teams, including developers, QA engineers, and business analysts.
• Communicate effectively with stakeholders at all levels.
• Participate in team meetings and knowledge sharing sessions.

Required Skills and Experience :

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