This job offer is not available in your country.
L4 Support Engineer - Ticketing System
Ladder of ChangesBangalore30+ days ago
Job descriptionStrong self-learning ability and a methodical approach to problem-solving. Ability to work independently, reliably, and communicate effectively. Excellent English communication skills (written and verbal). Readiness and ability to travel internationally, especially to Germany and within India. UEM Administration (preferably Workspace ONE experience including patching and device management) Windows and / or Mac device management Android / iOS device handling Level 2 / 3 backend support (minimum 2 years), especially log file analysis Basic Linux administration skills Monitoring tools : Grafana, Loki, Prometheus DevOps tools : Jenkins, HashiCorp Stack
Key Responsibilities :
- Perform 24x7 monitoring of Company's-owned MPC environments in Frankfurt, Vienna, and future sites like Barcelona and Osaka.
- Identify and escalate critical alarms requiring root access to the standby support team in Germany.
- Execute patching and maintenance tasks on MPC instances without root access, including Grafana -based monitoring.
- Deliver 4th-level global backend support :
- Receive and validate support tickets from MPC providers.
- Ensure thorough pre-troubleshooting and log collection.
- Support local MPC providers in issue resolution.
- Coordinate escalations to Omnissa product backend support.
- Manage platform patch installations and UAT validation.
- Contribute to extending Omnissa runbooks based on real-case troubleshooting.
- Support MPC provider certification and recertification processes.
- During night shifts, contribute to :
- Monitoring of SCHIFFL IT's hosted environments
- UEM device testing and configuration documentation
- Development of training and testing material for MPC qualification
Skills & Experience Required :
Technical Expertise :
Mandatory :
Preferred :
ref : hirist.tech)
Create a job alert for this search
Engineer System • Bangalore