Admin Officer AO3

Admin Officer AO3

About the Client

Join a reputable Queensland Government department dedicated to delivering essential services across the state.

About the Role

We are currently seeking a motivated AO3 / 1 Maintenance Support Officer to join the team on a temporary, full-time basis. In this role, you will be the first point of contact for tenants and contractors, managing maintenance requests for government housing properties. Your customer service, multitasking, and problem-solving skills will be key in ensuring efficient and responsive service delivery.

Key Responsibilities

• Answer incoming calls and assist customers with maintenance enquiries.
• Arrange responsive maintenance services for government housing properties.
• Use call centre software, scripts, and tools appropriately.
• Engage with callers to clarify information and de-escalate challenging conversations.
• Build positive working relationships with both customers and contractors.
• Meet or exceed call centre performance metrics.
• Maintain accurate records using Microsoft Excel, Word, and Teams.

To Be Successful You Must Have

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