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Team Leader

Team Leader

TPMohali district, India, India
1 day ago
Job description
  • Candidate should have BPO exposure.
  • Be responsible for the team’s overall performance.
  • Ensure timely and effective completion of assigned tasks.
  • Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
  • Compile and publish reports on teams’ performance reports on set frequencies (Daily / Weekly / Monthly etc.).
  • Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues / delays in completing the task.
  • Provide the team with a vision of the process objectives.
  • Should have experience on shrinkage, attrition, CSAT / NPS, FCR.
  • Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
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    Team Leader • Mohali district, India, India

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